FREQUENTLY ASKED QUESTIONS
What happened to Vector Arena?
It's the end of an era! We are so grateful to our original naming rights partner, Vector, who helped get this building up and running back in 2007, and has, in doing so made a major contributrion to New Zealand's music scene. There has been no change in the management of the arena, we are still the same team, in the same building, we just have a different name! Here at Quay Park Arena Management (QPAM) we are looking forward to showing you our new look and enhancements that have been made possible with our new association with Spark NZ.
Is public car parking available?
There are no public parking facilities located at Spark Arena, and we encourage the use of public transport as we enjoy such good access to Auckland's public transport hubs.
Unfortunately, street parking in downtown Auckland or nearby Parnell is not a great option. This is because most streets have parking limits or are resident-only parking, which is enforced.
However, there are more than 7,000 car parks located within a 1.5km radius (0.9 mile) of Spark Arena and over 4,000 hotel beds are within a short 2km (1.2 mile) radius. You can find information on the nearest parking buildings here.
Is Spark Arena close to public transport?
How do I book a ticket?
How do I collect my ticket?
What sound system do you use?
We are essentially a room for hire. Almost everything you see in the arena on a show night, from the stage, to the sound and lighting equipment, to the people controlling that equipment, all come with the tour and leave with the tour. We don't have a lot of control over these things but do our best to work with tours and help them get set up in a way that ensures everyone can enjoy the show. We don't have a sound system in the building (or sound technicians for that matter) so every show will have a different one in use depending on what the tour brings with them.
What time does the show start / finish?
For all event timings, please visit the relevant event page on our website and all ticketholders will receive a pre-event mailer with timings for door and show start closer to event day.
Generally event timings are not available until the week of the event. We recommend checking back on the day of the event, as the timings are subject to change, and the artist may opt to go on slightly earlier or later than advertised.
Can I bring my own food and drinks?
What is the alcohol policy?
The city bylaws are that no alcohol is to be consumed on the streets within Auckland CBD this is pretty strictly enforced by Auckland Police. The law of the land states that if you arrive at the arena intoxicated we cant let you in. If you show signs of intoxication at Spark Arena, then you will be asked to leave. In the exact words of the law "The licensee or a manager of any licensed premises who allows an intoxicated person to be or remain on the licensed premises commits an offence". This is not something we want to happen, so help us out and ease off the drink.
Can I bring a camera?
Is there a coat check?
Is Spark Arena indoors?
Can Spark Arena accommodate special needs?
Are there EFTPOS facilities?
Yes, Spark Arena is completely cashless so EFTPOS facilities and PayWave are available.