Accessibility
LIMITED MOBILITY
Mobility seating
Wheelchair users have access to specially designated spots in row V in the lower bowl, accessible via foyer elevator. When booking tickets please note that Doors 13-18 are closest to the elevators and Doors 1-3 are on the ground floor. Companion seating is available, and must be reserved at time of booking.
Tickets for accessible seating can be purchased via:
Ticketmaster Website, OR;
Contact Centre: (09) 970 9711, OR;
Email: customer.service@ticketmaster.co.nz
Please note, for each ticket for a wheelchair space purchased by a disabled individual or another person at his or her request, one additional ticket in the same row and contiguous with the wheelchair space shall be made available for purchase (provided they are available at time of purchase). We will provide solid seat as the companion seat in wheelchair accessible reserved seating areas.
Mobility parking
There is often high demand for mobility parking for events at Spark Arena, so it's best to check your parking options early, and allow yourself plenty of time to get to the show on the day.
We have a limited number of nearby carparks designated specifically for mobility pass holder parking. These spaces are free but must be pre-booked, and they fill up quickly. Spaces are allocated on a first come first served basis and can be reserved once you have your event ticket.
Once you have purchased your tickets, the easiest way to request to book a mobility parking spot is filling out our form here. We will email you as soon as we have confirmed your mobility parking spot reservation.
For any enquiries, please contact us directly on (09) 358 1250 during office hours Monday-Friday 9am-5:30pm, or via email, well before the event (parks often fill up months in advance so get in quick to avoid missing out). Make sure you have the registration number of the vehicle you will be bringing handy, as well as a contact phone number and email address.
If all of our mobility parks are fully allocated, the closest paid mobility parking is at the privately owned Arena Carpark on Tapora Street (see a map here)
Mobility Access
The main entrance to Spark Arena is located between Beach Road and Quay Street on Mahuhu Crescent. The multiple entry points at the front of the arena are fully accessible and there is lift access from the ground floor to the second level of the arena via elevators nearby to the box office. When booking tickets please note that Doors 13-18 are closest to the elevators and Doors 1-3 are on the ground floor. Additionally, Entry B permits preferential access for wheelchair users and patrons with special assistance requirements; this entrance is located alongside the box office and is nearest to the lifts. Fully accessible toilets are clearly signposted and located throughout the arena on both floors.
Drop-off Points
If you need to drop passengers close to the arena, the designated area is on Quay Street by our pedestrian bridge/ramp, which leads directly up to the front plaza at Spark Arena.
Here's how to get there: Coming from State Highway 1 from the South, take the 16 East exit 429B-C (If coming from the North, it's Exit 426-B). Follow it to the bottom of Grafton Gully and from there continue straight on under the railway bridge, along The Strand until it terminates at the intersection with Quay St./Tamaki Drive. Turn left onto Quay St. and travel to the drop-off point which is approximately 500 metres along at the base of our footbridge/ramp (You'll see the McDonalds/Mobil complex shortly before it, and then the big Spark Arena banners on your left). If you're coming from the central city, you will travel past the Arena on your right and then you'll need to turn right into the shops at the McDonalds/Mobil complex in order to turn around and approach the dropoff from the right direction on Quay Street (Try not to miss this turning point as there is no right turn all the way down onto Tamaki Drive).
On some occasions, it may be possible for those displaying a valid mobility permit to use a drop-off and collection only zone at the front of the Arena on Mahuhu Cres. However, please contact us to confirm prior to your event, as this is subject to road closures on the day of show, depending on the size of crowd we are expecting.
BLIND OR LOW VISUAL
Front of House assistance
For every show, visually impaired patrons can contact our office by calling 09 358 1250 or emailing info@sparkarena.co.nz any time before 5pm on the day of the event and we will make sure the front of house team is aware of your needs.
Guide dogs
Guide dogs and all certified disability assistance dogs are welcome at all events. It would be great if you could get in touch with us before the event to let us know if you are bringing your dog so we can make sure you get the best out of your experience with us.
Braille signage
Visually impaired guests will find tactile cues and Braille signage throughout the arena to help them and our friendly front of house staff are happy to assist at any time during events.
HARD OF HEARING
Hearing assistance system
A hearing assistance system is available for those with hearing impairments. The Telex Sound-Mate comprises an FM radio transmitter base station and 10 portable radio receivers tuned to the FM transmit frequency. Audio from the receivers is heard via a lightweight headset worn by the user. The receivers are available from the Info Booth on the ground floor upon arrival. Please be aware that hookup to the system needs to be prearranged prior to the day of show (ideally at least 24 hours in advance). As always, the best idea is to contact us and let us know you'll require this service once you've purchased your event ticket.
FOR ALL OTHER SPECIAL ACCESS REQUIREMENTS
Please let us know if you or a member of your family or friend is attending an event and requires any special assistance.
Please email info@sparkarena.co.nz with your requirements, seat numbers (if available), contact details and any questions you may have.
A member of our team will be in contact with you before the event to discuss how best we can assist you on your arrival and during the event.
Once they have discussed your requirements they will make sure the front of house team at the event are available to support you.
