Wheelchair users have access to specially designated spaces in Row V in the lower bowl, accessible via the foyer elevator.

When booking tickets, please note that Doors 13–18 are closest to the elevators and Doors 1–3 are on the ground floor.

Companion seating is available and must be reserved at the time of booking. Mobility or wheelchair seating can be booked online for most events.

If you have any additional requirements or enquiries, please contact Ticketmaster via their direct mobility line to discuss and purchase mobility seating.

Mobility buggies and strollers: While standard strollers and buggies are generally not permitted inside the venue, buggies or strollers that are required for mobility or accessibility purposes are permitted within our designated mobility seating areas. If you are attending with a mobility buggy or stroller, we recommend booking mobility seating to ensure there is suitable space available.

We offer three comfort/Bariatric rated seats, designed with a load capacity of 250kgs. These seats feature a reinforced frame for enhanced support. If you need one of these seats, kindly inform us prior to your event via info@sparkarena.co.nz, and we'll ensure your request is accommodated.

There is often high demand for mobility parking for events at Spark Arena, so it's best to check your parking options early, and allow yourself plenty of time to get to the show on the day.

We have a limited number of nearby carparks designated specifically for mobility pass holder parking. These spaces are free but must be pre-booked, and they fill up quickly. Spaces are allocated on a first come first served basis and can be reserved once you have your event ticket.

Once you have purchased your tickets, the easiest way to request to book a mobility parking spot is emailing us your mobility parking request at info@sparkarena.co.nz with the below details:

• First Name
• Surname
• Phone Number
• Car Registration Number
• Mobility Card Pass Number
• Event
• Time Slot & Date
• Any extra information

We will email you as soon as we have confirmed your mobility parking spot reservation.

For any enquiries, please contact us directly on (09) 358 1250 during office hours Monday-Friday 9am-4:30pm, or via email, well before the event (parks often fill up months in advance so get in quick to avoid missing out). Make sure you have the registration number of the vehicle you will be bringing handy, as well as a contact phone number and email address.

If all of our mobility parks are fully allocated, the closest paid mobility parking is at the privately owned Arena Carpark on Tapora Street (see a map here).

The main entrance to Spark Arena is located between Beach Road and Quay Street on Mahuhu Crescent. The multiple entry points at the front of the arena are fully accessible and there is lift access from the ground floor to the second level of the arena via elevators nearby to the box office. When booking tickets please note that Doors 13-18 are closest to the elevators and Doors 1-3 are on the ground floor.

Additionally, Entry B permits preferential access for wheelchair users and patrons with special assistance requirements; this entrance is located alongside the box office and is nearest to the lifts. Fully accessible toilets are clearly signposted and located throughout the arena on both floors.

If you need to drop passengers close to the arena, the designated area is on Quay Street by our pedestrian bridge/ramp, which leads directly up to the front plaza at Spark Arena. This drop-off point is approximately 500 metres up Quay St from the Quay St/Tamaki Drive intersection.

On some occasions, it may be possible for those displaying a valid mobility permit to use a drop-off and collection only zone at the front of the Arena on Mahuhu Cres. However, please contact us to confirm prior to your event, as this is subject to road closures on the day of show, depending on the size of crowd we are expecting.

We offer gender neutral, accessible, and family toilets on each level of the Arena. Our downstairs one is located to the right of Door 3, across from the male toilets, and our upstairs one is located to the left of Door 16.

Spark Arena is thrilled to be one of the newest members of the Hidden Disabilities Sunflower Initiative. At Spark Arena, accessibility is one of our top priorities. We want to ensure that all visitors at our venue feel welcome and supported and leave having had an enjoyable experience. More information on the Hidden Disabilities Sunflower Initiative here. 

Spark Arena is thrilled to be a KultureCity Certified Sensory Inclusive Venue, and to be able to offer the use of Sensory Bags for customers to hire during Spark Arena Events. More information about this initiative can be found here.

Spark Arena’s main bowl is equipped with a hearing assistance system; this is an FM transmission to a headset that can be pre booked. These must be requested in advance of the show (prior to the event day) and upon production approval. This system was originally installed to enhance the sound for conferences and predominantly speaking events – it is less effective for concerts.

To request a hearing device, please email info@sparkarena.co.nz. Providing it is approved by production, your headset will be available to collect from the Internal Cloaking desk inside Entry B once public doors open.

At Spark Arena, we are happy to accommodate all kinds of special medical requests. If you are someone who requires medication, medical equipment, commercial foods etc. to be on your person at all times, please email us at info@sparkarena.co.nz to let us know the week of your event so we can put you on our medical requests sheet, and ensure you have no issues bringing what you need to your event.